Hosi G. Merchant Business Dvp. Mgr. Real Estate / Ready Mix Concrete / Municipality Task / Hands on Operations Manager ___________________________________________________________________________________________ Mobile: Email Id: hosimerchant@yahoo.co.in / hm0559674974@gmail.com Personal Information: : Birth Date : Gender : Languages Known : 17 May 1964 Male English, Hindi, Arabic speaker, (understand Tagalog) Nationality : Indian (Contact: 0091 7506993339 - Mumbai) Marital Status : Married (wife from Philipines + 2 Sons (18 & 11) Professional Profile / Objectives: : Customer Focus: Provides customer focus for the area management team. Reinforces the needs of the customers. Continuously develops offerings to differentiate company as the supplier of choice. Assists team in building solid relationships with key existing and potential customers. Product Line Coordination: Performed with ASTM/BSTD/EU method, Municipal approved: Worked closely with other relevant chemicals & Cement product lines Ready mix, asphalt and paving to ensure there is a consistent and effective offering to the customer and all potential synergies are maximized. Strategic Planning Coordination: Responsible for coordinating the completion of the Strategic Framework and related action plans for the market area. This is done annually in association with the rest of the area management and sales team. Ensure market intelligence is effectively collected, analyzed and stored. Sales and Marketing Strategy: Completes the annual Marketing Plan, based on the segmentation and Systematic Pricing module of the ROCK Program. Action plans are completed, executed and tracked by the sales and marketing team. Continuously monitors competitor and other market activities. Sales Forecasting: Builds effective monthly sales forecasts for the management team. Calculates backlog and compares to prior periods to assess the risk/probability of meeting targets (volume, price, gross profit). Assigns accountability and develops actions for uncommitted volumes. Tracks and interprets market indicators (i.e. construction starts, building permits, housing sales) in order to understand key drivers of aggregate demand. Customer Service and Logistics: Directs the Manager, Customer Service & Logistics (CSL) to manage the trucking services for the company. Responsible for developing a logistics strategy to manage the trucking market structure and provide effective and low-cost trucking services for my company’s customers. Negotiates contracts with trucking entities. Ensures support system in place and managed by CSL (Inside Sales, Dispatch, Transportation and related processes). Budgeting: Prepares a detailed annual budget with sound strategy/rationale. Accountability is clearly assigned throughout sales team. Process Management: Ensures the team effectively utilizes E1-Q2C module to ensure standardization of processes, roles and best practices. HM” pg. 1/3… Mail: hosimerchant@yahoo.co.in Credit and Collections: Works closely with the credit department to ensure outstanding receivables are collected in a timely fashion. Assists with difficult collection accounts. Association Involvement: Participates in industry associations as a representative of. Promotes Company’s interests and communicates in a manner which upholds company as a good corporate citizen. Relationships with Others Jobs: Reports to the Country Manager • Interface with other representative product line sales management • Works closely with the Director of Sales & Marketing of the BU Aggregates. • Works closely with after Sales reps to ensure customer accounts are financially maintained with accuracy. Works closely with local Materials Performance Manager and Operations Manager to ensure efficient management of production costs & inventories and optimize customer quality needs. Specific Accountabilities: • Responsible for the sales and related gross profits of the business unit. • Support of the ROCK Performance modules. • Manages the market share position and promotes company as a leader in the industry. • Responsible for customer service and satisfaction. • Optimizes trucking and logistics Knowledge & Skills: • Strong problem solving and analytical skills. • Excellent people management skills: ability to develop effective internal and external relations. Disciplined and process-oriented. Human Resources: Develops and motivates staff. Selects, hires, trains and layoff’s as required. Job-Specific Competency Profile (Lominger): • Business Acumen / Customer focus and pricing solutions / Developing Direct Reports and Others • Drive for Results / Integrity and Trust / Intellectual horsepower / Interpersonal Savvy / • Managing and Measuring Work / Process Management_ Qualification: : B.Com (Specialized in Mktgl, Adv & Finance.) - India – 1984. Computer Skills Auto-Cad– Ms Office / Internet / designing studied on SAP / JD-E., Unix, Scalaz Areas of Expertise: : Customer Development Interdepartmental Liaison Administrative Decision-Making Problem Identification/Resolution Human Relations Elevate Standards of Services Hiring and Workforce Supervision Scheduling/Planning Organization Research and Planning Internal/External Customer Services Process Improvement Sales and Marketing - Operations Administration and Management Training/Coaching/Mentoring Career Profile: : 1) Working at Sharafi Group Concrete - Abudhabi / Fujeirah Jan 2011” to October 2014 Sales Manager RMC / Bore Piling Managing one man show In Sales In plenty of projects Involved mostly small scale projects & constantly kept the volume steady. The volume are low at times due to non-availability of company not registered in Govt. organizations & many consultant is unaware of the name where the company should exist in A/D & Govt. sector which needs to be established for a min. period of 5 years. “HM” pg. 2/3… Mail: hosimerchant@yahoo.co.in 2) L & T Ready Mix Concrete (R M C + Plaster + GGBFS + MicroSilica) Dubai Feb 2005 to 2010 Sales Manager Multi task Sales handling in Dubai 3 plants Sharjah 1 & RAK (1 plant inactive), monthly volumes of sale average 55000cbm from (Dubai 3 plants) Sharjah 15000 cbm. Explored with full contacts with consultants / Contractors / Engineers Project Managers & end users take extensive touring for sales & collection targets, erect healthy pricing & do cash & carry business. Lead a team / department and exceptionally negotiate staff grievances, Organize sales chart flow & job pursue diligently & there on meeting & meeting to ensure conclude the sales. Evaluate frequent cases studies & swot analysis with market research. 3).CEMEX (R M C all grades + Plaster + Cement + Aggregates+ GGBFS) Feb 2002 – January 2005 Business Dvp. Manager , Dubai, UAE Provide leadership and administered as Group Senior sales executive for a leading Group based in Dubai branches Shj / Abudhabi engaged in the business of ready mix concrete having an annual turnover of over AED. 900 Million having staff strength of 800.reporting to the CEO / Sales director. Plan, direct and control the activities of a team of, involved in managing the sales & its credit function of the Group covering over 500 Contracting company spreading across the region of – UAE. Directing the activities of workers engaged in conducting Sales & credit investigations and collecting datas delinquent accounts by having proper L.P.O’s acknowledged, maintain smart customer relations entertain & track limits of credit facility they require or else should be covered in any form of security financially, credit comply in proper norms. Perform regular visits in the region to assess the sales worthiness of the customers and maintain healthy working relationship as a part of the Public relations. Prestigious Projects Achieved In Cemex UAE: Capitol Tower Completed / Dubai Mall Completed / Palm Jumairah Completed A K R zones Dubai International City China city, Italian city (city G + 2 ) ( 33 x 2 Bldgs 100metres long ) Completed DIFC Tunnel & Difc Podium as back up supplier for DIFC towers & variations / Mirdiff Uptown city 440 villas, huge villas Completed / Jumairah Village 900 Villas still going on Jumairah South Twin Towers Harmony @ Dubiotech Raft Completed & the project on hold. Pilings done with all pilling company’s daily average 400 cum & many more prestigious projects successfully completed also doing 50 Villas & 1 Mosque in RAK 54 Villas In Sharjah & 3 mosques. 4) Star Mix - Sharjah – UAE - 1999 -2002 Feb Ass. Sales Manager “Projects achievement” Sizable projects done around 30 ( each projects averages to 15,0000 m3) Medium size projects done around 40 (each projects averages to 6,500 m3) Small size projects done around monthly <¬- + > 1000 m3 5) Emirates Steel - DUBAI – UAE 1995 - 1998 Dec Regional & Exports Sales Executive 6) AL-Subaie Transport Co - KUWAIT - 1991 - 1993 Sales Officer 7) Building Material KSA - in Kingdom of Saudi Arabia – Riyadh 1986 - 1991 Executive Sales officer Hosi Merchant 0091 7506993339 E Mail: hosimerchant@yahoo.co.in “HM” pg. 3/3… Mail: hosimerchant@yahoo.co.in

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